The Committee shall consider the complaint submitted to it in accordance with the following procedures:

• The complainant submits a complaint on the form prepared for this purpose, to complete the form,

  (Whether at the Head office of the Egyptian Leasing Federation or by e-mail of the Federation or through the website of the Federation) The complaint must take into account the following: –

  • The form should be in writing and signed by the applicant – or sent through the e-mail of the chairman of the board of directors, the managing director, or the contact person registered in the Federation for the member company or the complainant.

  • To mention in the form the description of the complainant – his address in detail – and his contact information – the data of the offender – his address – and his contact information – and the complainant must highlight in the form all the requests to be fulfilled from the complaint (taking into account that the phrases are clear in the statement of the subject presented).

  • The form shall be accompanied by documents and evidence supporting its subject matter.

  • Receipt of payment or transfer of the complaint examination fee of three thousand Egyptian pounds to the bank account of the Federation.

• The employee in charge receives the form or peruses the e-mail or website and refers the complaint and attachments to the committee secretary on the same day of receipt or on the first following working day if the complaint is sent on non-official working days.
  
  

• Member vs Member Complaint Form. Click Here

• A customer complaint form against a financial leasing company. Click Here

• A complaint form against the committee’s decision. Click Here